When you contact us or use our testing services, we collect several types of information. Most of this comes directly from you when you reach out to discuss your project needs.

Contact and Business Information

• Your name, email address, and phone number
• Company name and your role within the organization
• Project details and software specifications you share with us
• Communication records from our emails, calls, and meetings

Technical Information

• Software applications and systems you need tested
• Test data and results from our validation work
• Technical documentation and specifications you provide
• Access credentials for testing environments (handled with strict security)

We don't collect personal information through hidden tracking or sneaky methods. Everything we gather serves a specific purpose in delivering quality testing services to your business.

Your information helps us deliver thorough, accurate software testing services. We use what you share with us in these specific ways:

Purpose	Information Used	Why It's Necessary
Project Communication	Contact details, project info	To discuss requirements and share test results
Testing Services	Software specs, technical data	To perform comprehensive validation work
Documentation	Test results, communications	To provide detailed reports and maintain records
Service Improvement	Feedback, project outcomes	To enhance our testing methodologies

Protecting your information isn't just good practice — it's essential for maintaining trust in our professional relationship. Here's how we keep your data secure:

Technical Safeguards

• Encrypted file storage and secure communication channels
• Password-protected access to all client project files
• Regular security updates on all systems handling client data
• Secure backup procedures with encrypted storage solutions

Access Controls

• Only team members working on your project can access your information
• All staff sign confidentiality agreements before handling client data
• Regular review of who has access to what information
• Immediate removal of access when team members leave projects

We take Taiwan's Personal Data Protection Act seriously and align our practices with international standards. This means regular security audits and staying current with best practices in data protection.

You have significant control over how we handle your personal information. These aren't just legal requirements — they're practical rights you can actually use.

To exercise any of these rights, just send us an email. We'll respond within a week to confirm we've received your request and let you know the next steps.

We don't sell your information to anyone. We don't share it for marketing purposes. When we do share information, it's limited and for specific reasons:

Limited Sharing Situations

• Subcontractors: Occasionally we work with specialized testing partners. They sign the same confidentiality agreements we do.
• Legal Requirements: If required by Taiwan law or valid legal process, we may need to disclose certain information.
• Business Protection: To protect against fraud or security threats to our systems or clients.

Before sharing information in any situation not directly related to your testing project, we'll contact you first unless legally prohibited from doing so.

We keep your information only as long as necessary for legitimate business purposes. Here's our approach to data retention:

Active Projects

During active testing projects, we maintain all relevant information to ensure continuity and quality. This includes communications, test data, and project documentation.

Completed Projects

• Contact information: Retained for potential future collaboration
• Test results and reports: Kept for 3 years for reference and warranty purposes
• Technical specifications: Deleted within 6 months unless ongoing support is needed
• Communication records: Maintained for 2 years for business continuity

Deletion Process

When retention periods expire, we permanently delete information from our systems. This includes secure deletion from backups and any archived storage. You can request early deletion of specific information at any time.

Most of your information stays within Taiwan, where our primary operations are located. However, we occasionally use international services that might involve data transfers:

• Cloud storage services with servers in multiple locations
• Communication platforms for international client collaboration
• Testing tools that process data on international servers

When we use these services, we ensure they meet adequate privacy protection standards and have appropriate safeguards in place. We'll inform you if a specific project requires international data processing.

Our website uses minimal tracking. We don't use extensive analytics or advertising cookies. Here's what we do collect:

Website Information

• Basic server logs for security and technical maintenance
• Contact form submissions when you reach out to us
• Email communication records for business purposes

Communication Security

We use encrypted email for sensitive communications and secure file sharing platforms for project documents. Phone conversations aren't recorded unless we specifically ask for permission first.

This privacy policy reflects our current practices as of March 2025. As our business evolves or privacy laws change, we may need to update these terms.

When we make significant changes, we'll:

• Email active clients about important updates
• Post the new version on our website with a clear update date
• Give you time to review changes before they take effect

Minor updates for clarity or contact information changes will be posted directly without separate notification.